Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times
Italy
- Standard Shipping (7–14 business days) — rate calculated at checkout
European Union
- Standard International Shipping (10–21 business days) — rate calculated at checkout
International (UK, US, Canada, Australia & more)
- Standard Shipping (14–30 business days) — rate calculated at checkout
Order Tracking Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Import Duties For orders shipped outside of Italy, customs fees, import duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Lost or Delayed Packages HAIRS BY GRESSY is not responsible for delays caused by customs or courier services. If your package appears lost, please contact us at hairsbygressy@gmail.com and we will do our best to assist you.
Contact Us For any shipping-related questions, please reach out to us at hairsbygressy@gmail.com.